1. Returns Window

You can raise a return request within 10 days from the date of delivery.

2. Exchanges Window

You can request an exchange within 10 days from the date of delivery.

3. Condition of Items & Inspection

• Photo Verification: Clear photos of the item must be shared with our support team before initiating a return or exchange.

• Unused Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact. Items showing signs of wear, damage, or missing tags will be rejected upon inspection.

4. Special Note on Sarees

Once a saree has undergone any form of alteration, fall stitching, or pico work, it is strictly non-returnable and non-exchangeable. Please inspect the saree thoroughly before getting any tailoring work done.

5. Refund Methods

• Prepaid Orders: Refunds will be credited back to your original source of payment.

• Cash on Delivery (COD) Orders: Cash refunds are not available. COD refunds will be processed via Direct Bank Transfer (you will be asked to provide your valid bank details).

6. In-Store Returns & Exchanges

You can also return or exchange your online purchases directly at any of our physical retail stores. Please carry your order confirmation or invoice along with the item.

7. Processing Timeline & Quality Check

Returned items are subject to a quality check at our warehouse or store. Once approved, refunds or exchange shipments will be processed within 5–7 business days.

8. Shipping & Delivery Fees

Reverse shipping charges for returns or size exchanges may apply unless the product delivered was incorrect, damaged, or defective.

9. Final Sale Items

Items purchased during final clearance sales, special promotional events, or customized orders are final sale and are not eligible for return or exchange.